سياسة الاستبدال و الاسترجاع

Warranty Policy First: Warranty Duration • All products are covered by a one-year (12 months) warranty starting from the date of purchase documented in the invoice. Second: Scope of Warranty • The warranty covers manufacturing defects in materials or workmanship only. • The warranty does not include any malfunctions resulting from misuse, negligence, accidents, or incorrect installation. • Natural corrosion or wear and tear due to daily use are not considered within the scope of the warranty. Third: Conditions for Benefiting from the Warranty • The original invoice or proof of purchase must be presented when requesting service. • The product must be within the specified warranty period and not tampered with or opened by an unauthorized party. • If it is found that the defect is not covered by the warranty, the customer will be informed of the repair cost before execution. Fourth: Warranty Claim Procedure • The customer submits a warranty service request via an electronic form or official email. • The product will be inspected by the technical team within 5 to 10 working days after receipt. • If a manufacturing defect is confirmed, the product will be repaired or replaced with a new product free of charge. Fifth: Warranty Exclusions • Any damage caused by liquids, excessive heat, impacts, or internal tampering. • Malfunctions resulting from incorrect installation or misuse. • Accessories and consumable parts such as batteries, cables, or plastic parts are not covered by the warranty. • Any repair performed at an unauthorized center immediately voids the warranty. Sixth: Store Responsibility • The store’s responsibility is limited to repairing or replacing the product only. • The store is not responsible for any indirect or consequential damages resulting from product use or downtime.